🔒 Built for Shopify merchants

Stop refund leakage.
Govern every euro.

Refund Guard gives store owners full control over refunds with approval workflows, real-time alerts, and a complete audit trail — so money doesn't leak out when you're not watching.

€2.4M+
Refund value monitored
12,000+
Incidents caught
340+
Stores protected
18 min
Avg. approval time
Refunds flagged
23
+8%
Total value at risk
€4,820
+12%
Avg approval time
18 min
−34%
Incidents resolved
19/23
83%

Features

Everything you need to govern refunds

From threshold enforcement to audit trails — Refund Guard covers every angle of refund governance.

🛡️
Refund threshold enforcement
Automatically flag and block refunds above your configured limit. No more large refunds slipping through unreviewed.
✅
Approval workflows
Request → Review → Approve → Execute. Every refund follows your process with manager sign-off before money moves.
🔔
Real-time Slack & email alerts
Instant notifications for critical incidents, suspicious patterns, and SLA breaches — right where your team works.
📊
Complete audit trail
Every action is logged with who, what, when, and why. Export-ready for compliance reviews and dispute resolution.
⚡
Velocity & bypass detection
Catch rapid-fire refunds from the same staff, unknown devices, after-hours activity, and suspicious patterns.
👥
Staff risk scoring
See which team members have the most incidents, highest refund values, and anomalous behavior — at a glance.

How it works

Set up in 5 minutes. Protected from day one.

A simple four-step workflow that ensures every refund follows your rules — automatically.

1
Install & configure
Set your refund threshold, connect Slack, and assign manager roles in under 5 minutes.
2
Staff requests a refund
When a refund is initiated, Refund Guard evaluates it against your policies automatically.
3
Manager reviews & approves
High-risk refunds are held for review. Managers approve or deny directly from Slack or the dashboard.
4
Full audit trail logged
Every decision is recorded with timestamps, IP addresses, and context — forever.

“Before Refund Guard, we had no idea how much money was walking out the door. Now every refund is visible, approved, and logged. I sleep better.”

— Sarah O'Brien, Founder, Elevixia

Ready to take control of your refunds?

14-day free trial. No credit card required. Works with every Shopify plan.